Why cannot I switch or unlink my default wallet?

This article explains why you might encounter an error when trying to change your default wallet on Community Gaming:

Switching your default wallet for a specific blockchain on Community Gaming isn't always possible due to operational and security reasons. Here's a breakdown of the main scenarios that can restrict this change:

  1. Organizing a Tournament:
    • If a user's wallet is linked to a tournament they're currently organizing, switching it mid-way could lead to discrepancies and complications in prize distributions and transactions. This might disrupt the smooth operation of the event.
  2. Active Tournament Participation:
    • When users are enrolled in an active tournament, their wallets may be connected to their participant profiles for potential prize allocation. Modifying the default wallet during the event can create challenges in awarding prizes or verifying participant authenticity.
  3.  Pending Rewards:
    • A wallet with pending rewards indicates ongoing transactions that need to be settled. Changing the wallet during this process could result in the loss of rewards or a break in the transaction chain, potentially leading to failed transfers.

While these situations remain unresolved or active tournaments have not concluded, the option to switch default wallets is disabled. This measure is in place to maintain the integrity of transactions, reward distributions, and participant verifications within the blockchain and tournament ecosystems.

Always ensure that these factors are resolved before attempting to modify the default wallet. This ensures a smooth and error-free experience in blockchain activities and gaming tournaments.

 

For Further Assistance:

If you've addressed the factors mentioned above and still encounter issues when trying to change your default wallet, we recommend reaching out to our community support team. They are here to provide additional help and guidance to ensure a smooth experience.