This article explains two reasons why claiming Xpedition rewards might fail and what to do in those situations:
There are two main reasons why claiming an Xpedition reward might fail:- Temporary Gasless Transaction Outage: Occasionally, our gasless transaction functionality may be temporarily unavailable. This means claiming rewards requires gas fees, which can lead to slow processing or failed transactions if the network is congested.
- Transaction Processing Backlog: During peak times or periods with high activity, a large number of transactions can be queued for processing. This can lead to slower processing times and potential failures.
What should I do if I can't claim my reward?
- Be patient: In most cases, the system will catch up and process your claim shortly. We recommend waiting a few minutes and trying again.
- Retry later: If the issue persists after a few minutes, try again later when the network is less busy.
- Contact support: If you've waited 48 hours and still haven't been able to claim your reward, please contact our support team for further assistance. They can investigate the issue and help you resolve it.
Remember:
- Gasless transactions are typically the preferred method for claiming rewards as they avoid gas fees. However, temporary outages can occur.
- During peak times, transaction processing may be slower than usual. Be patient and try again later if you encounter delays.
- If the issue persists for more than 48 hours, don't hesitate to reach out to our support team for individual assistance.
We hope this information helps!