This article addresses troubleshooting login issues on Community Gaming where the page gets stuck on a loading icon:
If you encounter difficulty logging-in and it's stuck on the spinning gear page, you can try the following solutions:
- Clearing Browser Data: Occasionally, built-up browser cookies and cache can lead to issues and conflicts with webpages which can hamper login. To resolve this, try clearing your browser's cache and cookies. We've provided steps on how to clear browser data for some browsers on this guide.
- Try a Different Browser: Occasionally, certain browser settings or extensions can interfere with the login process. Please attempt to login using a different browser.
- Incognito Browser Tab: Open an incognito or private browsing tab in your browser and try logging in from the incognito tab. This can help bypass any cached data or conflicting extensions.
- Connect to Wi-Fi (PC): If you're using a PC, try connecting to a different Wi-Fi network. Network-related issues can sometimes affect logging-in.
- Use a Mobile Device: To rule out device-specific issues, try logging-in using a mobile device instead of a PC. This can help narrow down the cause of the problem.
- Mobile Data (Wi-Fi Disconnect): To further isolate the issue, disconnect from Wi-Fi on your mobile device and switch to using mobile data when logging in. This helps us pinpoint the problem and work toward a resolution.