This article provides solutions for when you encounter the "spinning gear page" while claiming rewards on Community Gaming:
If you encounter difficulty claiming your rewards and it's stuck on the spinning gear page, you can try the following solutions:
- Try toggling off gasless transactions before claiming your reward
- Clearing Browser Data: Occasionally, built-up browser cookies and cache can lead to issues and conflicts with webpages which can hamper rewards claiming. To resolve this, try clearing your browser's cache and cookies. We've provided steps on how to clear browser data for some browsers on this guide.
- Try a Different Browser: Occasionally, certain browser settings or extensions can interfere with the rewards claiming process. Please attempt to access the rewards page using a different browser.
- Incognito Browser Tab: Open an incognito or private browsing tab in your browser and try claiming your rewards from there. This can help bypass any cached data or conflicting extensions.
- Connect to Wi-Fi (PC): If you're using a PC, try connecting to a different Wi-Fi network. Network-related issues can sometimes affect reward claiming.
- Use a Mobile Device: To rule out device-specific issues, try claiming your rewards using a mobile device instead of a PC. This can help narrow down the cause of the problem.
- Mobile Data (Wi-Fi Disconnect): To further isolate the issue, disconnect from Wi-Fi on your mobile device and switch to using mobile data when claiming your rewards. This helps us pinpoint the problem and work toward a resolution.