This article helps you troubleshoot if you don't receive the verification code (magic link OTP) for Community Gaming sign-up or reward claiming:
Troubleshooting Missing Verification Code:
If you encounter issues with the magic link OTP (One-Time Password) verification during the sign-up process and haven't received the verification code via email, you can try the following troubleshooting steps:
- Check Your Email's Spam or Junk Folder: Sometimes, the email with the pin needed to claim rewards can end up in your spam or junk folder. Take a moment to check these folders to ensure the pin email hasn't been filtered there.
- Obtaining a New Pin: If you didn't receive the pin email or are having trouble with it, please close the Magic code popup and try logging in or signing up again. Alternatively, you can refresh the login or sign-up page for another opportunity to receive the pin.
- Incognito Browser Tab: Open an incognito or private browsing tab in your browser and try claiming your rewards from there. This can help bypass any cached data or conflicting extensions.
- Try a Different Browser: Certain browser settings or extensions can sometimes interfere with the rewards claiming process. Please attempt to access the rewards page using a different browser.
- Disconnect and Reconnect to the Network: Disconnect your device from the network, restart the network, and then reconnect your device to the network. This can help ensure a fresh network connection and resolve any network-related issues.
- Use a Mobile Device: To rule out device-specific issues, try claiming your rewards using a mobile device instead of a PC. This can help narrow down the cause of the problem.
- Mobile Data (Wi-Fi Disconnect): To further isolate the issue, disconnect from Wi-Fi on your mobile device and switch to using mobile data when claiming your rewards. This can help pinpoint the problem.