Having Trouble Claiming Rewards on Community Gaming? This article provides troubleshooting steps for various issues you might encounter:
Trouble claiming rewards on your device? Here's some steps that might help!
For Metamask/Ronin/Sequence Wallet:
- Ensure your wallet is unlocked to initiate and approve transactions.
- Verify your wallet is set to the correct blockchain (the same as the reward blockchain).
General Troubleshooting Steps:
- Try disabling gasless transactions within the transaction popup settings and attempt the claim again.
- Experiment with a different browser as compatibility may vary.
- Perform a hard refresh (Ctrl+F5 on Windows, Cmd+Shift+R on Mac) to resolve potential cache issues affecting the claiming process.
If these actions don't resolve the issue:
Capture Console Logs:
- Right-click your browser and choose "Inspect" (or press [Ctrl+Shift+I on Windows] or [Cmd+Option+I on Mac]).
- Navigate to the "Console" tab.
- While on the page with the issue, try claiming rewards to generate relevant logs.
- Right-click within the "Console" tab and select "Save as" to download the logs.
- Optionally, record a video of the process or take a screenshot to provide a clear understanding of the problem.
- Contact Community Support: Share the saved console logs, video recording, or screenshots, along with a detailed explanation of the issue and any error messages, with our support team. This will expedite resolution.