This article explains gas fees on the Community Gaming platform:
When using our platform for transactions, it's essential to understand that gas fees are primarily associated with one specific activity: withdrawing cryptocurrency from your Community Gaming (CG) wallet to external wallets. Gas fees are transaction fees required by blockchain networks to validate and process transactions.
Transaction Requiring Gas Fees:
- Withdrawals: When moving crypto from your CG wallet to an external wallet, gas fees apply to facilitate the transaction on the respective blockchain.
Calculating Gas Fees:
- To determine the native coin quantity needed for gas fees, start the withdrawal process by clicking 'Withdraw Funds.'
- Proceed through the withdrawal steps without finalizing it; the platform will estimate the gas fee required.
- When requesting assistance from customer support, provide this estimated amount.
Contacting the Community Support team:
- Detailed Information: Clearly provide necessary details, including your wallet address, the type and amount of crypto for withdrawal, and the calculated gas fee.
- Specific Request: Specify the exact amount of native coin needed for gas fees.
- Process Clarification: You may want to explain why you're requesting native coins for clarity and efficiency.
- Be Responsive: Stay available for any follow-up communication from the customer support team to ensure a smooth and swift resolution.